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Consideration of approval of a Dispatch Service Review with McMahon Associations and associated fund transfer
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Submitted by:
Barbara Kadrich
Department:
Fire Department
Issue
A formal review and evaluation of dispatch center options is needed for a merged fire department between the Cities of Wauwatosa and West Allis. To support this work, we request approval to contract with McMahon Associates, Inc. to provide both cities with a comprehensive assessment of dispatch center models and recommendations.
Issues for Consideration
McMahon Associates, Inc. conducted the initial merger study for the two fire departments, which identified the dispatch center as a key priority to establish. McMahon has direct experience with the operations and dispatching functions of both Wauwatosa and West Allis, and has already completed one month of dispatch assessment work under the previous contract using unexpended funds.
Effective communication is critical to emergency response and first responder safety. A detailed assessment of dispatch operations is an essential step in building a reliable, high-performing merged fire department.
The evaluation will address:
• Current dispatch operations in Wauwatosa and West Allis
• Technology and infrastructure
• Operational systems
• Performance metrics and benchmarking
• Recommendations for future structure and implementation
Strategic Plan
Establish a reliable, efficient dispatch center to enhance community safety and support the mission of the merged fire department.
Fiscal Impact
The contract cost will be shared equally by Wauwatosa and West Allis (50/50). The evaluation is estimated to cost $50,000 or less with the Wauwatosa portion being $25,000 or less. Funding would require a transfer from contingency into the same account used for the previous merger study.
Recommendation
Recommend approval for the City of Wauwatosa to contract with McMahon Associates for a dispatch service review and the associated fund transfer from the contingency fund.